Nkululeko Sibanda - zimpoliticalnalyst.net
I was on chat with willing in your support department, I had a total of 10 questions and problems. He was patient and he successfully solved all of them one at time. I was looking to get at least two of them solved as is the norm when you are dealing with customer services. But he surpassed the expectation and the norm; he also went through all this with enough ‘cool’. No temper, nothing! I am would like to congratulate you for having such a person in your employ, he is a lot of good business for you.
I hope you already know his worth so you can do your best to keep such a scarce resource motivated, otherwise if I could I would start my own company and hunt for him. He is one of the few!"
Karen Lecras - thepigissue.co.uk
"I would just like to say a BIG thankyou for all your support at Dataflame, websites are still a big learning curve for me and you've answered all my questions in a friendly manner and at odd times of the day! I really didn't expect the online chat to be available at 7.30 am! I look forward to moving all my websites over to you in time, I can't say enough how user friendly this control package is which is just what I need. "
Chrissie Slade - gorgeousguineas.info
"Just to say a big thank you for sorting this out so quickly, and on a Bank Holiday weekend as well! I've been very impressed with your level of service and responsiveness so far:)."
Vanessa - internet-antiques.co.uk
" The auction appears to be working fine now. Thanks for all the help and support from you guys, it really does make a difference when you sign up with a reputable host such as Dataflame."
Steven Lawrence - nwgtheforum.co.uk
"Excellent , Thanks to all those who have helped me with this your help is much appreciated and i will definatley be recommending Dataflame to any who ask me for Hosts."
Mark Statham - foxestalk.co.uk
"Just noticed your testimonials page so wanted to pass on huge thanks to Jane for doing a great job in sorting out the database for my site over the past couple of days.
I have always received great support from the Dataflame live support team over the past three years."
Eoin Morris - pokerkingsni.com
"So many sites i deal with take days, if not weeks to sort problems out. But the service your company supplies is excellent. Feel free to pass this on to your line manager as you deserve a pat on the back!"
John - dimondart.net
"Your customer service is excellent and some of your competitors could learn a thing or too from yourselves.."
Theresa Evans - artstudiowebsites.com
"Since signing up with Dataflame hosting, I have been nothing short of extremely impressed with the speed and courtesy of their customer service and technical assistance. This is such a welcome breath of fresh air I can assure you! I have just upgraded my hosting account and I will have no hesitation in recommending Dataflame hosting to anyone."
Sue Thomason - alivecoaching.co.uk
"Dataflame is the first web host I've ever had and, as I needed another website, I was lured away from Dataflame by the clever marketing of another web host. It lasted three days - there was no support and no explanation of anything. I can honestly say that as far as I can see Dataflame is the best web host out there. Over the 10 months I've had my site and my forum hosted by you, I've had instant support at any time of day or night and even though I don't understand most of the technical jargon, your support team are happy to explain. I always seem to get poor Jason but he's very tolerant of my ignorance and very polite and helpful.
I will never be lured away from Dataflame again and I'd recommend them to anyone."
Andrew Snowdon - zippys3dmodels.co.uk
"A very big thank you to all your team for helping me to get my web site back up again, and for the very first time in my life to actually have a working mail box!
There seems to be a lot of things I don't yet understand about servers and sites, but I must say that the Plesk control panel and help system has been the most user friendly I've encountered so far."
Panos Stamatiou - kudossinternet.co.uk
"I am writing to congratulate you on a fine selection of tech support staff. Brian S. has been more than helpful and saved me hours of working when I was faced with a web site crash I was developing.
Thank you for your help and performance."
Maurice Sheppard - inconews.com
"Just a word of thanks in praise of your excellent service!
Our change of host from one of your competitors went very smoothly with very little downtime. Our pre-sales questions were answered promptly and clearly and our whole site seems to run more quickly, certainly enough to convince our members that we made the right move.
Many thanks."
Andrew Dalton - borntokill.co.uk
"I have never had web hosting before and am totally impressed with DataFlame. The speed of your system, the easy to use system provided etc. EVERYTHING is spot on..."
Ian Connolly
"Just to let you both know that over the last couple of days whilst I have been asking questions about your products I have extremely impressed with the level of service.
Every email I have sent has been answered in a very timely manner and with unquestionable professionalism. If the rest of your company are as good as you then I feel transferring over my domain should hold no fears!!
Print this email off and show your boss, it should get you a raise!!
Once again many,many thanks."
Lee Stevens - adley-stevens.co.uk
" I've ONLY been playing with this web site design game for a VERY short time, unlike many others that may be reading this. But after some confusing moments on my part, setting up things.
The help I received from Dataflame was TOTALLY OUTSTANDING. What a joy to have some one pulsing on the same wave length for a change. Keep it up Dataflame. You're the nuts!!!
And to put the icing on the cake, the price is right. BRILL."
Selwyn Bergman - bmsc-online.co.za
"Over the last few months, I've used Dataflame's domain hosting and reseller services. We've had our fair share of problems and I feel that the dogged determination of Dataflame's staff towards solving those problems, and their subsequent successes, should not go unmentioned. Well Done! Its always a pleasure to deal with suppliers that show these levels of commitment, and we look forward to continued work with your company."
Aram Balakjian - aram.me.uk
"Thanks for the swift response, its unusual to find a company that actually cares about its customers."
Michael King - maxi-mize.com
"It is not often that a support team gets positive feedback from a client, generally the only time a support manager gets to here of anything is when an SLA is not met and the client is unhappy. I am very pleased to say that in this instance that this is not the case.
I am an IT professional of many years standing, and have held a number of senior positions as well having been at the sharp end of customer support many times. Since opening an account with Dataflame I have only had to use the support facilities a few times, however the service received has been excellent and as such does a lot to enhance the reputation of Dataflame. A reputation is something that cannot be bought, it must be earned.
You should be proud of your team, they act efficiently and with courtesy to the customer and I wish that in the past that I had people of such calibre working for me. I will definitely be recommending dataflame to my peers in the future. Well done."
Jordan McClements - jmcwd.com
"The service provided is extremely good value."
Russell Watson - rdwdesigns.com
"Just want to say a very big thank you for my account upgrade. Imp certainly more than happy to use dataflame for all my web projects and will continue to recommend you to my growing client list."
Thanks again."
Paul Templar - all-model-railroading.co.uk
"I'd just like to express my complete satisfaction with being with dataflame. Over the last year my site "all-model-railroading.co.uk" has grown and twice I have upgraded my service plan which did not affect my service for a second.
The service has been flawless and the support I've had from the 24/7 online support team has been 2nd to none. Every time I've had a query it has been dealt with quickly and professionally, straight to the point, accurate and helpful.
I know my site will grow over the coming years and I have no hesitation in sticking with dataflame for the needs I have now and in the future.
I've been with other hosts before, both cheaper and more expensive but switched to dataflame after a personal recommendation. Over 12 months of reliability and perfect support I hope to be with you for years to come as I know dataflame can handle my every need.
Thank you."
James Harper - sandboxit.co.uk
"I am quite impressed by the very quick and efficient service provided by yourself and Dataflame.."
Adrian Edwards - ajdecorating.co.uk
"As a new customer (and new to web-siting) may I say how helpful your service has been, especially after the hassles I had with the first web-hosting company I tried. Wish I had found you first. I will
acknowledge the dataflame service on my site."
Daniel Carter - todayon3g.co.uk
"Thanks for letting me know. I appreciate your help with getting this matter sorted.
So far i have been VERY impressed with the service i have recieved from DataFlame. Moving from Fasthosts was the best decision i made in a long time.
Thank you"
Chris Warne - chris-warne.com
"thanks, all done. Can't fault your service - always fast! I'm leaving my personal site with you and may be adding a new domain/hosting with you very soon. I have often recommended your services when asked 'who do you host your sites with' - I hope you've picked up some business from this. Keep up the good work!."
Sanjeev Chaddha - crystalsupport.co.uk
"www.crystalsupport.co.uk has been hosted with Dataflame for over 2 years and during that time Dataflame have provided excellent support, always willing to help. Dataflame have facilitated my business to grow 200% in two years."
Colin Buchan - now-u-start2shop.com
"Thank you for this great speed and help you all have been."
Michael Beaumont - allsportsawards.co.uk
"Just a note to say thanks for making the site transfer super smooth. The SSL is working fine and the pages seem to come up lightning fast."
Lee Bowyer - fourmiMedia.com
"Setting up an account with DataFlame was a real breeze. Before I knew it I was online and able to take advantage of the many features included in my package.
Being a Web Designer I have to put a lot of faith in my hosting provider as my level of service is directly affected by them, thankfully DataFlame really know what they are doing.
If anyone asks me for Hosting advice, DataFlame.com will be my response!"
Hugh Williams - dunkdigital.com
"I've just checked it out and it is exactly what I was looking for. Thank you very much for dealing with this so quickly and making my weekend that little bit less stressful!
Again I am forced to comment on the consistently exceptional service provided! Thank you."
Nicholas Panayotou - bustedvideos.co.uk
"Very impressed with the speed in which things were done. Great job seriously.."
Derek Smyth - cawdorapartment.co.uk
"Everything is ideal and I'm very impressed with what DataFlame has to offer."
No comments:
Post a Comment